COVID-19 Health & Safety Update

Wash Hands Feature

In light of heightened concerns about the COVID-19 virus (CoronaVirus), we want to share the steps we are taking to keep our guests healthy and safe and outline the behaviors and actions guests can take to mitigate the risk of infection. These steps are informed by CDC guidelines.

Resonance Staff

Our staff are carefully following procedures to sanitize and disinfect the venue with particular focus on surfaces frequently touched by human hands. These surfaces include: door knobs and handles, sinks and water taps, paper towel dispensers, door surfaces, and table tops and chairs. As always, we’re committed to continued food and beverage safety practices.

Staff will not be allowed to report to work while sick.

Resonance Guests

More than anything, preventing the spread of infectious disease is a personal responsibility we all share. The most important steps you can take to keep yourself and others safe is to properly wash your hands frequently. Furthermore, guests who are experiencing illness (of any kind) or who have been tending to the health of another should stay home and not attend events. If you feel the urge, please cough or sneeze into your sleeve at the elbow.

We reserve the right to politely ask guests who demonstrate signs of contagious illness, such as chronic coughing and sneezing, to return home.

Ticket Transfers

If a guest has purchased a ticket but is unable to attend an event due to illness, the guest may transfer the value of their ticket to another event (some restrictions may apply). Please make the request in writing and send to info@resonance.events. Please identify the ticket order number and identify the event to which you would like to transfer.

Cancelled Events

A significant amount of time and investment is committed to each show at Resonance. We are working closely with the artists and our production partners to monitor the situation daily and will determine whether or not to cancel an event on a case-by-case basis.

At the moment, we’re paying very close attention to events that may appeal to those at highest risk of complications from infection; primarily those 65+ or with existing underlying medical conditions. If you fall into this group, please avoid public gatherings altogether.

If the difficult decision to cancel an event is made, we’ll be certain to inform any current ticket-holders of the cancellation and a full refund for each purchase will be processed.

Last update: 03/16/2020

Washington State has proclaimed all dine-in restaurants, bars, and event venues closed in an effort to prevent the spread of COVID-19. We are complying with all local, state, and federal requirements. All events are cancelled until further notice.

Unless an event can be rescheduled, all current ticket buyers will be refunded in full. Please contact us with questions.

Please follow us on Facebook and look for mass updates via email, as we work to keep our fans informed.

We are committed to the transformational power of community and culture. In a time dominated by isolation and existing in a virtual world, we think sharing real life experiences in the real world is more important than ever. We can’t wait to see you at our next event!

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