Know before you go

Attending an Event at Resonance

Kristopher Jenkins Profile
published 05/28/2022
Kristopher Jenkins
General Manager
A former choir director, singer, and teacher with decades of arts admin and business development experience. Inspired by his late grandmother for her dedication to family. Kristopher believes in the power of gathering to transform human relationships and communities. In his spare time you can find him traveling or whispering to plants in his garden.

In our post-pandemic world, having a plan is more important than ever. The return of live music has called for a few small changes to process and procedure here at Resonance. We want your experience with us to be the best it can be. Here are a few tips to know before you go. 

What's New?

Arrival: "In-Person & Live Stream" Events

Events marked “In-Person & Live Stream” are streamed and recorded in front of a live audience. Consequently, we open our doors a full 30-60 minutes prior to showtime to allow sufficient time for guests to be seated and to prevent disturbances and delays. Please check the event listing for the exact opening of our doors. 

Please plan to arrive early enough to be seated at least 15 minutes before showtime. Due to staffing concerns, those who arrive at or after showtime may not be provided entry and may forfeit their ticket. Please plan accordingly.

Is this your first visit? Please review parking + wayfinding information. 

Check In

We’ve made it easier to check in. Just show your ticket to the bartender, place your order, then make yourself comfortable at any available seat (general admission). For guests who pre-order bar items, they will be waiting and ready for pickup upon arrival.

Your Events

Access the events you’ve already purchased or added to your favorites. Go to My Events for a list of favorite events and the events you’ve already purchased. You can also access and review online orders/transactions from My Account

Tickets

In the past we used independent platforms like Eventbrite to sell and manage tickets. There’s no longer a need to visit another website to access order history or tickets.  

We’ve made it easy to find your tickets here. Just log in to My Account. Then select Tickets from the menu.

Simply print or display tickets on a smartphone during check in. And never worry if you forget, just provide the name of the ticket-holder at check in.

Live Stream

Live Stream tickets provide access to live stream content during the event and through to its expiration. To access the live stream content, simply sign in then navigate to the event and click the “Play” button to begin viewing. 

Google Chromecast & Apple AirPlay

Guests may cast streaming content to a compatible television using Google’s Chromecast or Apple’s AirPlay.

Note: both the controlling device (usually a smartphone) and the receiving device (a television) must be connected to the same network. 

Streaming Issues

The most common issue encountered while streaming is a buffering delay. This may occur due to insufficient internet bandwidth on your network. Our streaming provider simultaneously records the live stream. If you encounter a slowdown, simply set the play-marker back 30-60 seconds.

Note: the video viewer has been designed with a placeholder image and countdown. If you encounter this display just prior to showtime, please wait for the countdown to expire then refresh your browser and click the “Play Live Stream” button again to view the video.

Other Issues

If you encounter other issues, please review our Help page.

Resonance Events Logo

Returning customer? Use this form to log in.

New customer? You’ll be asked to create an account when you make your first purchase.